Returns

European law excludes the fourteen-day right of withdrawal for goods made to the customer's specifications or clearly personalised: Article 16(c) of Directive 2011/83/EU.

Everything we sell falls into that category. We hold no stock: printing starts after payment, and a garment sent back could not be sold to anyone else.

That's not a return: it's our mistake, and we fix it. It covers printing defects, a size other than the one you ordered, and damage in transit.

Write to info@sarabi.cloud within fourteen days of delivery, with your order number and a photo of the problem. We send a new garment or refund you, at no cost to you.

Your statutory guarantee of conformity stays intact: nothing on this page limits it.

As long as printing hasn't started, we can still stop everything. Write to us as soon as you can: if the order hasn't gone into production, we cancel it and refund in full.

Check the size and the colour: those are the two things we can't change afterwards. If you're unsure, message us before buying — it takes a minute.